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Team Lead, Technical Customer Support
Solenis Global Shared Services
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Ensure fastest response to customer complaints through whole team including engineers, service franchisees/distributors.
Ensure team is motivated and help them to meet their targets
Ensure proper support to service franchisees/distributors through technical, commercial aspect. Ensuring proper ROI for service franchisees.
Conduct technical traininings for service providers as well as customers. Do service review with service providers as well as customers.
Achieve service revenue targets including annual maintenance contract (amc), consumables, equipments, etc. Also ensure repairs cost during warranty and amc is withing budget.
Regular feedback on machine/spares performance and quality. Also submission of service MIS in terms of response time, warranty cost and amc business.
Ensure strict adherence of all service systems and safety.
Employment Type: Full Time, Permanent
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Solenis Global Shared Services Benefits
Health Insurance 
Work From Home 
Job Training 
Free Transport 
Team Outings 
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