VPN Engineer - L2/L1

Job Summary:

Technology Preference: Accops/Swift/F5 VPN and Netskope ZTNA solutions

We are seeking a skilled and experienced VPN - L2 Engineer to join our team in Mumbai. The ideal candidate will have 3 to 6 years of experience in network security, with a strong focus on managing VPN solutions. The role involves commissioning, implementing, and maintaining VPN solutions, integrating them with various management and authentication tools, and ensuring high levels of network security and performance.

Key Responsibilities:

VPN Management & Implementation:

Manage and implement VPN solutions, integrating them with management and authentication tools (email, AD, IAM, SIEM).
Deploy and maintain access and security policies for VPN solutions.
Design and implement VPN solutions for DC/DR/Cloud and branch office environments.
Network Security:

Perform daily performance checks on devices, periodic audits, and compliance checks.
Implement and maintain network security policies, standards, and procedures.
Conduct packet capture, analysis, and troubleshooting using tools like Wireshark/Pcap.
Incident Management:

Support incident monitoring, analysis, and response initiatives.
Coordinate with users to ensure timely resolution of trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model.
Investigate, isolate, and resolve VPN incidents, providing RCA.
Automation & Scripting:

Automate processes using scripting and configuration (SOAR) tools.
Work to automate and integrate tools with REST API/SDK for security dashboards and InfoSec tools (AD, IDAM, PAM, SIEM, SOAR).
Collaboration & Coordination:

Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of VPNs.
Collaborate with the helpdesk, IT support, and application support teams to troubleshoot and resolve high-priority incidents.
Documentation & Reporting:

Create and maintain technical documentation, network diagrams, inventory control documentation, and security documentation.
Ensure ticket closure within SLA and follow up on escalated tickets.
Provide SLA reporting for the respective technology.
Compliance & Patch Management:

Ensure compliance and closure of audit points within agreed timelines.
Manage patch updates and upgrades per the Bank's compliance and audit requirements.
Leadership & Mentorship:

Lead and mentor L1 & L2 engineers, providing guidance and support.

Required Candidate Profile:

Experience:
Overall 3-6 years of experience in network security, with at least 3 years in managing VPN solutions.
Hands-on experience with Windows, Linux, and Unix environments.
Proficiency with Accops/Swift/F5 VPN and Netskope ZTNA solutions.
Experience with incident, problem, service request, change, configuration, and capacity management of VPN setups.