Operations Manager (Multi sites, Food services)

Position Title: Operations Manager

Reports To: Regional Head

Role Description:

Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthen the portfolio, reputation and image of Sodexo.

Key Responsibilities:

- Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.

- Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.

- Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexos Integrated Facilities Management activities.

- Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.

- Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements. Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head on a monthly basis and as and when required.

- Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.

- Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required.

- Liase with team to ensure alignment with the business goals and vision of Sodexo.

- Ensure quality of work by adhering to Sodexo service standards

- Drive the Monthly MOM with client and action plan for closure

- Audit the 1) QHSE Score and action plan , 2) Golden rule tracker, 3) Invoices, 4) CSM, 5) BPR and 6) Resource Planning toll.

Qualifications:

- BHM/IHM Graduate.

- 12 years + experience

- Leadership and team building skills

- Excellent time management skills

- Good excel and power point skills

- Experience in facility operations, collections, P&L etc.

Preferred candidate profile

Perks and benefits