Product Manager

product-manager

1. Assist the Product Manager in requirements gathering & feature prioritization.
2. Assist in the definition and execution of product features.
3. Ensure the product backlog is maintained and is up to date.
4. Ensure thorough software and feature testing.
5. Assist the team in ensuring timely and on-budget product releases.
6. Update Jira with feature progress and relevant information like use cases.
7. Create and maintain accurate and up-to-date product and process documentation.
8. Provide expertise in operational processes related to booking, ticketing, and invoicing.
9. As the Assurance Products liaison with Traveller Care Operations, ensure that product design is aligned to operational processes for an uninterrupted customer experience.
10. Review product operational performance, monitor ticket and booking reject rates, and resolve any issues to improve our automation success rate.
11. Provide level 3 product support for any issues reported.
12. Compile and analyse system reporting to identify areas for improvement.
13. Responsibility for generating product reporting.
14. Communicate on progress of roadmap deliverables, and product performance and provide detailed, user-friendly product feature release notes.
15. Project management for roadmap items as needed.

Requirement:

1. 3+ years of experience working as part of or collaborating with technology teams delivering supply-facing products.
2. 3+ years, of backend testing of products working with, XML, JSON, databases, and APIs.
3. 5+ years, of detailed knowledge of corporate travel booking and fulfilment processes.
4. Expert level GDS experience required (Sabre, Amadeus, and Travelport).
5. Travel industry API experience and knowledge are a plus.
6. Good understanding of technology and agile product development lifecycle and working on product features.
7. Proficiency in MS Office applications like MS Word, Excel, PowerPoint, and Outlook.