Senior Technical Writer

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows