Sr Staff Inbound Product Manager

Team

The team behind ServiceNow Workplace Delivery is a dynamic group of innovators, problem-solvers, and collaborators dedicated to revolutionizing the workplace experience. Comprising passionate developers, designers, product managers, and strategists, this team thrives on pushing the boundaries of technology to deliver intuitive, cutting-edge solutions that redefine how organizations manage their workspaces. With a shared vision of empowering businesses to optimize efficiency and enhance employee satisfaction, the team fosters a culture of creativity, and continuous learning. Joining this team means being at the forefront of workplace transformation, working alongside talented individuals who are as excited about shaping the future as you are. If youre eager to make an impact, this is the place to turn your ideas into reality.

As a Product Manager on the ServiceNow Workplace Delivery team, youll be at the helm of shaping innovative solutions that redefine how organizations manage and optimize their workspaces. Youll work cross-functionally with design, engineering, and customer success teams to define the product vision, prioritize features, and drive the roadmap from concept to launch. By engaging with customers and analyzing market trends, youll ensure our solutions not only meet but exceed user needs, setting new standards for workplace efficiency and employee satisfaction. This is your chance to lead impactful projects, solve complex challenges, and contribute to a product thats transforming workplaces globally. If youre passionate about creating world-class solutions and thrive in a collaborative, fast-paced environment, we want you to bring your vision and expertise to our team.

What you get to do in this role:

Product Strategy

• Define and shape the vision for ServiceNow Workplace Delivery, aligning it with customer needs and market trends.

• Develop and own a forward-looking product roadmap that drives innovation and business growth.

• Analyze market dynamics, competitor offerings, and emerging technologies to identify opportunities for differentiation.

• Collaborate with leadership to align product goals with the company s strategic priorities.

• Champion a data-driven approach, using analytics and customer insights to inform decision-making and prioritize impactful features.

Product & Release Planning

• Partner with design and engineering teams to transform ideas into scalable, user-friendly solutions.

• Lead the planning, execution, and delivery of product releases, ensuring timelines and quality standards are met.

• Define and track success metrics, using them to iterate and improve the product continuously.

• Balance feature innovation with technical feasibility and resource constraints to maximize impact.

• Drive cross-functional alignment and communication to ensure smooth product launches and adoption.

Customer & Industry Engagement

• Act as the voice of the customer, deeply understanding their pain points, needs, and feedback.

• Engage with customers through interviews, workshops, and beta programs to validate concepts and refine solutions.

• Build strong relationships with industry thought leaders and stakeholders to stay ahead of workplace trends.

• Represent ServiceNow Workplace Delivery at industry events and conferences, showcasing our commitment to innovation.

• Use customer insights and market feedback to inform product improvements and uncover new opportunities.

This role empowers you to lead with impact, collaborate with world-class teams, and help shape the future of how organizations manage their workplaces.

To be successful in this role you have:

Must-Have Qualifications

• Proven experience as a product manager, successfully delivering software products from concept to launch.

• Strong skills in