Customer support Intern

Skills:.

Communication skills, Problem-solving, Empathy, Time management, Attention to detail, Patience, Technical troubleshooting, Multitasking,.

Company Overview.

Buildout Retail Pvt Ltd is a prominent name in the sneaker care industry, dedicated to delivering innovative and high-quality products to fashion-conscious individuals.

Our mission is to empower sneaker enthusiasts with solutions that keep their footwear pristine and stylish.

With a commitment to excellence and creativity, we operate from our North Delhi headquarters in the E-Commerce sector.

Learn more at sneakare.com..

Job Overview.

We are currently seeking a Customer Support Intern to join our team in North Delhi.

This internship is an excellent opportunity for freshers to gain valuable experience in a customer-facing role within the E-Commerce industry.

As a full-time intern, you will be instrumental in ensuring our customers have a positive experience with our products and services.

Candidates should have 0 to 1 year of work experience..

Qualifications And Skills.

Exceptional communication skills to effectively interact with customers and address their needs (Mandatory skill)..

Strong problem-solving abilities to identify and resolve customer issues efficiently and effectively (Mandatory skill)..

Effective time management skills to prioritize tasks and manage workload in a fast-paced environment (Mandatory skill)..

Empathy to approach customer interactions with understanding and patience, ensuring customer satisfaction..

Keen attention to detail to accurately process customer requests and maintain high-quality service standards..

Exemplary patience to handle diverse customer situations and provide outstanding support consistently..

Proficiency in technical troubleshooting to assist customers with product-related queries and solutions..

Ability to multitask and manage multiple communication channels efficiently without compromising quality..

Roles And Responsibilities.

Assist customers with product inquiries and support requests via email, phone, and chat channels..

Provide timely and accurate information to customers regarding product features, availability, and warranty terms..

Escalate unresolved issues to senior support or technical teams, ensuring the customer's needs are met promptly..

Document customer interactions and feedback in the company's CRM system for future reference and analysis..

Work collaboratively with the sales and marketing teams to enhance the overall customer experience..

Continuously update product knowledge to deliver expert guidance and support to customers..

Contribute to the improvement of the support process by providing feedback on common customer issues..

Maintain a high level of professionalism and empathy in all interactions, fostering customer loyalty and trust..