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SmartQ - Bottle Lab Technologies
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Technical Support Executive
2-5 years
Hyderabad / Secunderabad
1 vacancy
Technical Support Executive
SmartQ - Bottle Lab Technologies
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Diagnosing technical problems reported by customers and identifying the root causes.
- Providing step-by-step guidance to troubleshoot and resolve technical issues.
- Offering workarounds or temporary solutions if immediate fixes are not possible.
- Troubleshooting the tech issues and basic knowledge on tech.
- Tech mobilization of existing locations and new clients.
- Staying updated on the latest features, updates, and changes to effectively assist users.
- 2+ years experience as a tech support
- Ability to work independently on projects.
- Knowledge of computer hardware systems and peripherals.
- Excellent communication and client interaction.
- Experience with end-user training and support.
- Ability to travel for launches of new sites.
Employment Type: Full Time, Permanent
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