SmartQ - Key Account Manager - Food Operations (3-8 yrs)

Title: Key Account Manager Food Operations

Description of Position

The Key Account Manager is responsible for the operations & management of the allocated cafeteria. It is expected to promote guest delight & ensure guest satisfaction & maintain a safe & hygienic environment for the F&B production & service at all respective cafeterias.

- It is also expected by KAM to have a financial understanding of the cafeteria.

- Knowledge and active involvement in Pre-openings.

- Service oriented style with professional presentation skills.

- Effective written and verbal communication skills.

- Excellent organizational, interpersonal and administrative skills.

- A high tolerance of stress and enjoys responsibilities.

Duties & responsibilities:

- Service oriented style with professional presentation skills.

- Effective written and verbal communication skills.

- Excellent organizational, interpersonal and administrative skills.

- A high tolerance of stress and enjoys responsibilities.

- Quick learner with good grasping ability.

- Lead & work as a team in an organized way.

- Great time management skill with great multi-tasking skills.

- Vendor Management: Work very closely with all the assigned vendors.

- Complete ownership of daily operations across all Cafes.

- Client Management-Stay in close communication with the client for all issues regarding services, additional business, new initiatives & prepare document for the same.

- Meet the site budget sale & GOP.

- Ensure 100% client retention.

- Ensure that safety & hygiene policy is strictly followed at site.

- Operational ownership of all HSE processes.

- Conducting client reviews on a monthly basis.

- Ensure Invoice Generation & collections are on time.

- Timely resolution of client escalations.

- Ensure that all incidents pertaining to HSE is reported to the concerned team on time.

- Co-ordination with other departments like HR, HSE & Legal to ensure all compliance are met

as per the admin requirement.

- Ensure smooth functioning of day-to-day operations as per contracted terms.

Minimum level of Education:

- Hotel Management Graduate or Minimum 05 years of experience in Hospitality Industry.

Benefits of working at SmartQ:

SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees:

- Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.

- Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.

- Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.

- Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees.

- Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees.

- Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees.

- Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement.

- Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs.

- Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.