Key Account Manager (3-4 yrs)

Position: Manager - Key Account (Germany)

Department: Global Delivery

Reports to: General Manager - Global Delivery

Location: Noida

Job Summary:

We are looking for a proactive and results-driven Key Account Manager to join our team and manage relationships with our most important clients based out in Germany.

Key Responsibilities:

1. Client Relationship Building: Cultivate strong, trust-based relationships with key clients within the global recruitment sector. Understand the unique needs and challenges of each client to provide tailored recruitment solutions.

2. Strategic Account Planning: Develop and execute strategic account plans for key clients, aligning recruitment strategies with their business goals. Continuously assess market trends and client needs to adjust strategies accordingly.

3. Client Retention and Growth: Ensure high client satisfaction, leading to client retention and potential account growth. Identify opportunities for upselling or expanding recruitment services within key accounts.

4. Recruitment Strategy Collaboration: Collaborate with internal recruitment teams to develop and implement effective talent acquisition strategies. Provide insights into the global talent landscape and industry-specific recruitment trends.

5. Customized Solutions Delivery: Work closely with clients to understand their specific talent needs and deliver customized recruitment solutions. Ensure that recruitment processes align with industry regulations and standards.

6. Performance Metrics Monitoring: Define and monitor key performance indicators (KPIs) related to recruitment success and client satisfaction. Regularly assess and report on the performance of recruitment initiatives within key accounts.

7. Cross-functional Coordination: Collaborate with internal teams, including sales, marketing, training and operations, to ensure a seamless client experience. Communicate client feedback and requirements internally for continuous improvement.

8. Market Intelligence and Competitor Analysis: Stay informed about global recruitment market trends, competitor activities, and industry developments. Provide strategic insights to clients based on market intelligence.

9. Problem Resolution: Proactively address any challenges or issues that may arise during the recruitment process. Act as a liaison between clients and internal teams to resolve issues efficiently.

10. Customer Advocacy: Advocate for clients within the company, ensuring that their needs and expectations are understood and met. Act as a client ambassador to strengthen relationships and build trust.

Qualifications:

Education: Bachelor's degree in business, IT, Engineering, or related fields. MBA or equivalent advanced degree is preferred.

Experience: 3-4 years of experience in Key Account Management, or similar role.

Language: Hands on Experience with German Culture, German Job-Market or German Companies.

Skills:

- Strong interpersonal and communication skills.

- Excellent negotiation and problem-solving abilities.

- Ability to analyze data and present actionable insights.

- Proficiency in CRM tools and Microsoft Office Suite.

- Proven ability to handle multiple accounts and priorities simultaneously.

Benefits:

- Competitive salary and performance-based bonuses.

- Opportunity to work in a fast-paced, dynamic environment.

- Potential for career growth and advancement.