SAM- Service Assurance manager - Female

Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.
The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.
Key Deliverables
Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
Identify and Deploy Measures to Improve Service Levels
Develop & Nurture Relationships with relevant people at Client Organization.
Identify opportunities to shore up recurring revenue opportunities

FOR ONLY FEMALE CANDIDATE
Skills Required
Customer Focus and Customer first attitude
Reasonable Commercial, process and Business Awareness
Perseverance and go getter attitude.
Collaborative relationships building & working
Effective Communication and Impact
Self-Management and Personal Development.

Educational Qualifications
Engineering degree with MBA (Desirable) or Diploma / Engineering degree.
Work Experience
12 years of technical operations and Customer Facing experience.