Operations Head

Primary Responsibilities

• Ensuring quality output and timely delivery of legal reports
• Cross-collaboration with various stakeholders from the team including but not limited to product,

legal, and sales.

• Understanding-to-product functionalities
• Analyze data from multiple legal documents e.g., land ownership documents/mortgage deeds
• Accountable for resolving client queries with the least turnaround time
• Hiring, training, and monitoring the performance of junior operations associates
• Set up an end-to-end operations process as per business requirements.

Day to Day Responsibilities

• Monitor and verify the quality of the output
• Conduct regular reviews of team members
• Analyzing data and drawing actionable insights

Behavioral expectations:

• Be excited by and have a positive outlook to navigate ambiguity
• Passion for results and excellence
• Team player
• Able to work under strict turnaround time
• Must be able to get the job done by working collaboratively with others
• Be inquisitive and an analytical mind; out-of-the-box thinking
• Straightforward and professional
• Good communicator
• Maintain high energy and be a self-motivator
• Ability to think and react in a fast-paced, demanding, and often ambiguous

environment with strong attention to detail, effective prioritization, and willingness to roll up sleeves to

get things done.

• Set realistic yet challenging goals

Qualification and experience

• Any MBA Graduate only.

• Prior experience working in a Fintech Lending domain/ LegalTech would be a bonus
• Excellent knowledge of word processing tools (MS Office Word, Excel, PowerPoint, etc.)
• Excellent verbal, written, and interpersonal communication skills in English