Principal User Experience Researcher

Position Overview

We are seeking a Principal UX Researcher to lead high-impact research initiatives that shape the strategy and vision of our products. As a key member of our UX team, you will partner with senior leadership, product managers, designers, and customer-facing teams to influence critical business and design decisions based on rigorous user insights.

You will work closely with enterprise customers, navigating complex B2B environments to uncover opportunities that improve user experience, product adoption, and customer satisfaction.This is a highly visible role, requiring a strong ability to translate user research into measurable business impact, advocate for a user-centered culture, and mentor junior researchers.

Position Responsibilities

• Help shape our research strategy: Define and execute a research roadmap aligned with business goals and user needs.

• Lead high-impact research initiatives: Conduct complex qualitative and quantitative studies to inform product vision and strategy.

• Influence product and business decisions: Synthesize research into actionable recommendations that drive measurable improvements.

• Advocate for enterprise users: Work directly with customers to uncover pain points, behaviors, and unmet needs.

• Champion a culture of research: Mentor teams, educate stakeholders, and establish best practices for integrating research into product development.

• Own research communication: Present findings to senior leadership and cross-functional teams in compelling, data-driven narratives.

• Enhance research operations: Help build and scale research processes, frameworks, and participant recruitment strategies.

Required Skills and Experience

• 8+ years of experience in UX research, with a strong track record of leading complex studies that drive product impact.

• Deep expertise in research methodologies, including ethnographic studies, diary studies, in-depth interviews, A/B testing, and advanced survey design.

• Experience working with enterprise/B2B customers, particularly in SaaS, fintech, or other complex domains.

• Proven ability to influence at the stakeholder level, shaping product roadmaps based on research insights.

• Strong communication and storytelling skillsable to distill complex findings into compelling narratives for diverse audiences.

• Fluency in the English language is required.

• Experience mentoring junior team members and fostering a culture of research-driven decision-making.

Education and Certifications

• Bachelors or Masters degree in Human-Computer Interaction, Psychology, Sociology, Behavioral Science, or a related field.