Sr. Analyst Content Production & Services - Lab Developer

It is expected Lab Developers will keep up to date with emerging technologies, certification news, and industry trends to act as a resource to internal and external stakeholders.

OPPORTUNITY HIGHLIGHTS:

• Build and maintain VM-based and cloud-based labs

• Respond to learner questions in real-time text-based chats and email

• Participate in content development, primarily performing technical reviews of virtual lab content and assessment questions

• Provide subject matter expertise to internal stakeholders by keeping up to date on emerging technologies and industry news, and communicating as necessary

• Maintain in-depth understanding (expert user) of Skillsoft technologies and services

SKILLS QUALIFICATIONS:

• Post-secondary education in a related field or an equivalent combination of training and experience

• Previous experience (1-2 years) working in a customer-facing role

• Strong research, analytical and troubleshooting skills

• Ability and willingness to learn and participate in ongoing education

• Committed to excelling in a team-oriented distributed environment

• Ability to communicate information and ideas clearly and concisely, orally and in writing

• A minimum of intermediate knowledge in one of the following areas:

• Cloud (AWS, Azure, GCP)

• DevOps

Knowledge in one or more of the following areas is also valued:

• Programming

• Data Science

• Infrastructure Operations

• Security

• Data