Customer Relationship Management Executive

Responsibilities:

- Implement and manage CRM software (e.g., Salesforce, HubSpot, Zoho)

- Analyze customer data to identify trends and insights

- Develop and execute CRM strategies to enhance customer engagement

- Collaborate with sales, marketing, and customer service teams

- Ensure data quality, integrity, and security

- Provide training and support to users

- Continuously evaluate and improve CRM processes

Required Tools:

- CRM software (e.g., Salesforce, HubSpot, Zoho)

- Data analysis and reporting tools (e.g., Excel, Tableau, Power BI)

- Marketing automation platforms (e.g., Marketo, Pardot)

- Customer service software (e.g., Zendesk, Freshdesk)

Requirements:

- 2+ years of experience in CRM or related field

- Strong understanding of CRM principles and software

- Analytical and problem-solving skills

- Excellent communication and collaboration skills

- Ability to work in a fast-paced environment