As a member of the customer engineering (CE) team for Comms-Enterprise-Datacenter (CED), you will play a critical role in supporting our sales and marketing team to drive design wins and revenue growth. You will serve as the timing advisor for our customers, helping them deliver the most robust system design with the highest performance. You will also work closely with internal product team to ensure timely release of our innovative MEMS timing products that will transform the world of timing.
Responsibilities:
Customer Support
Collaborate with customers to solve their system requirements utilizing SiTime Products including timing architecture and clock trees pre/post-sales.
Understand the customer system to fine tune the performance of our solution for the use case.
Help customers to debug their system and component level timing issues during design.
Process support tickets for the assigned customers and regions
Be the customer voice inside SiTime including product features, performance, schedule.
Sales enablement
Define and develop use cases that enables sales to secure designs more effectively.
Develop and delivers relevant technical collaterals and training (product, use cases, competitive data) to sales team and distribution partners.
Be the timing expert for the sales team in pre/post sale activities.
Products and roadmap
Specify and create customer facing product collaterals and tools including datasheets, performance reports, EVKs, software tools and demos.
Perform competitive analysis vs. competing products.
Contribute to roadmap definition by leveraging customer and application knowledge.
Assist design team in debug of the silicon and supporting customer queries.
Assist engineering team in device validation and characterization when needed, including developing bench validation and characterization plans, design and implement automation methods, and perform actual measurements.
Qualifications Requirements (Education must be included):
Ability to work with customers and sales team to recommend solutions and debug design issues.
Experience in test and measurements of timing devices (time and frequency domain)
Hands on experience with Python/C/C++ is a plus.
Strong fundamentals and good knowledge of circuit analysis and design is a plus.
Familiarity with Schematic capture and PCB design skills
Expertise with common lab equipment such as power supplies, High Bandwidth Oscilloscopes, Spectrum Analyzer, Phase Noise Meters, Frequency Counter etc.
Strong knowledge in mixed signal or Analog PCB design and debug.
Specific experience with High-speed Timing chipsets and the design of their test and measurement solution is a plus.
Understanding of Transistor level circuit design is good to have for more involved chip debug and Hardware Design.
A technology-related bachelors degree or equivalent training with minimum 3 years of related experience.
Desired Characteristics Attributes:
An ownership mind set focusing on the overall success of the CED business.
Can do positive, enthusiastic attitude.
Demonstrated analytical and problem-solving skills.
Strong communication skills and ability to proactively drive customer activity.
Ability to work in teams and collaborate effectively with people in different functions.
Ability to efficiently context switch between multiple concurrent tasks.