Engagement Officer (Intern & Freshers Can also Apply}

Education (if beyond High School or equivalent): Three-year college degree or equivalent directly related work experience.

Experience Target (in this job or a related function/field): Minimum two years of similar experience in a BPO or Non BPO conducting or managing Employee Engagement as part of HR

Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)

Excellent communication and interpersonal skills required. Ability to Previous process improvement experience. Shall be an expert at email writing. Shall be at least an intermediate on data analysis and expert in making power-point presentations.

Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)

Attention to detail. Commitment to deadlines. Ability to analyze and create templates Reports, Monthly Engagement Calendar

Special Certifications (if appropriate--identify if required to perform the job or just preferred):

Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):

Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above)

Roles and Responsibilities

• Engaging NHO for the Location – This is to ensure that the EEO builds his/her connect from day 01 of joining and the retention intervention begins from Day 01
• One 0 One - Conducting One 0 One with all the new hire agents, sharing their respective observations and findings with ER and the training team.
• Close Loop – Post discussions, close looping feedback with all the employees about the concerns raised.
• Touch Points – Responsible for all functions meet in the batch and close looping feedback ( ER meet post Salary , Transport meet post first home drop etc)
• RAG – Meet the agents that have been highlighted on PAT and share observations , follow up to be closed by LM’s
• Fun sessions – Minimum one weekly fun activity in batches
• Theme Fridays – Conduct Theme based weeks with the batch for Retention
• Graduation Ceremony – Conduct graduation ceremonies for all new hire batches
• RnR – Conduct Weekly RnR in the batches basis Attendance and Performance
• OCP- Responsible for engagement activities during OCP for all programs, weekly touch points
• Social Media – Support Sitel’s Social Media initiatives which will require content creation & design, Co-ordination & Liaison with various stake holders
• Branding - Support Sitel’s Branding initiatives which will require content creation & design, Co-ordination & Liaison with various stake holders
• Site RnR –Work closely with the HRs to plan and organize site-wise quarterly RnR
• CSR –Work closely with the site-HRs to plan and organize the CSR activities
• Awareness –Work in a proactive and positive way to promote Sitel and MAX programs to the New hiresRole & responsibilities

Preferred candidate profile

Perks and benefits