Customer Care Associate

At Sistema.bio, we are looking candidates for below listed positions.

Customer Care Associate Marathi - 2 positions
Customer Care Associate Hindi - 1 position
Customer Care Associate Gujarati - 1 position
Customer Care Associate Kannada - 1 position

Your mission at Sistema.bio:

Reporting to the After Sales Service Manager, the customer care Executive will be responsible for answering incoming calls related to service queries & complaints, call registration and online troubleshooting over the phone. You are also responsible for handling all the customers professionally according to the global standards of Sistema.bio with the central focus on customer satisfaction.

You'll be in charge of:

Respond to inbound customer queries weekly and document them.
Handle outbound customers and drive upselling.
Handle remote troubleshooting of client issues including timely escalation to relevant teams.
Providing ad hoc support to teams as needed.
Lead major call campaigns as required.
Maintain customer records systematically for other teams to step in.
Handle remote M2s and after SV calls to drive customer satisfaction.