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55 Morepen Laboratories Jobs

Customer Care Executive

1-3 years

₹ 2.5 - 3.25L/yr

Gurgaon / Gurugram

1 vacancy

Customer Care Executive

Morepen Laboratories

posted 27d ago

Job Description

Position Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will be responsible for handling inbound customer calls, addressing their queries, resolving issues, and ensuring an exceptional customer experience.

Key Responsibilities:

  • Answer inbound calls promptly and professionally.
  • Provide accurate and comprehensive information about products, services, and policies.
  • Resolve customer complaints and concerns efficiently, escalating issues when necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Record and update customer interactions and details in the CRM system.
  • Identify and report recurring customer issues and provide suggestions for improvement.
  • Meet individual and team performance targets, including call handling time and customer satisfaction.
  • Stay updated with product knowledge, company updates, and policies.

Skills and Qualifications:

  • Educational Qualification: Minimum High School Diploma or equivalent; Bachelors degree preferred.
  • Experience: 1-2 years of experience in customer service or call center (preferred but not mandatory).
  • Excellent verbal communication and active listening skills.
  • Proficient in using CRM software and other basic computer applications.
  • Strong problem-solving skills and attention to detail.
  • Ability to work under pressure and manage high call volumes effectively.
  • Fluency in [specific languages, e.g., English, Hindi, etc., as required].

Key Attributes:

  • Customer-centric attitude with a passion for helping others.
  • Ability to stay calm and professional in challenging situations.
  • Strong time management and organizational skills.
  • Adaptability to work in shifts, including weekends and holidays, as required.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Executive roles with real interview advice

Top Morepen Laboratories Customer Care Executive Interview Questions

Q1. PUT IRRELEVANT QUESTIONS BY HR TEAMS, WHICH HAS NO RELEVANCE OF JOB PROFILE.
Q2. HOW MANY DAYS FINANCIAL CREDIT YOU CAN APPROVE FOR ASSIGNMENT
Q3. how you accommodate with late sitting
View all 13 questions

What people at Morepen Laboratories are saying

Customer Care Executive salary at Morepen Laboratories

reported by 1 employee with 3 years exp.
₹2 L/yr - ₹2.5 L/yr
12% less than the average Customer Care Executive Salary in India
View more details

What Morepen Laboratories employees are saying about work life

based on 393 employees
52%
75%
41%
96%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Morepen Laboratories Benefits

Submitted by Company
Comprehensive Health Coverage
Learning & Development Opportunities
Work-Life Balance
Submitted by Employees
Job Training
Free Transport
Health Insurance
Soft Skill Training
Free Food
Cafeteria +6 more
View more benefits

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