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Service Delivery Consultant
SimCorp India
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be a point of contact for client installation of SimCorp Data Management Solution
- Maintain clients installation and identify projects for improvements of clients installation Investigate and resolve issues that require product domain knowledge according to defined SLA - Analyze problems and issues which occur in SimCorp Dimension at existing clients independently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
- Resolve client service requests (ad-hoc reports, license renewals, file-copies...)
- Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective
- Take part in validation and testing activities as needed
- Ensure high quality of all deliverables provided to the client
- Build and maintain Product knowledge base
- Maintain client installation information
- Provide feedback to Product Division and Global Standards on product quality and client needs
- Support implementing projects to improve existing client installations
- Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
- Identify and drive development new Service Offerings with focus on bringing optimal value to our clients
- Identify where clients can use new license modules services
- Become trusted adviser of our clients around the world
What we value
- Experience with operating standard applications, preferable in the financial sector, troubleshooting, resolving issues and/or being an SME for application usage
- Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels
- Technical skills Examples: PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language
- Knowledge of Cloud operations (AWS, Azure) is a plus
- Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
- Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
- Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background
- Strong analytical skills
- Strong interpersonal skills and a self-assured approach
- Excellent communication and presentation skills including listening skills
- Proactive nature and a natural drive for problem solving
- Enthusiastic, committed and result-oriented
Employment Type: Full Time, Permanent
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What people at SimCorp India are saying
Service Delivery Consultant salary at SimCorp India
reported by
10
employees
with 4-9
years exp.
₹16
L/yr - ₹21
L/yr
96%
more
than the average Service Delivery Consultant Salary in India
View more details
What SimCorp India employees are saying about work life
based on 47 employees
Flexible timing
Monday to Friday
No travel
Day Shift
SimCorp India Benefits
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