Service Delivery Associate

Service Delivery Consultant Gain

For over 50 years, we have worked closely with investment and asset managers to become the world s leading provider of integrated investment management solutions. We are 2,100+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Service Delivery Consultants are skilled professionals who form part of our Professional Services team working within Customer Services and based within the Market Units

The main purpose of the role is to contribute to the successful support and maintenance of SimCorp clients and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. Service Delivery Consultants may instructor coach Service Delivery Associates.

• Be a point of contact for client installation of SimCorp Data Management Solution
• Maintain clients installation and identify projects for improvements of clients installation Investigate and resolve issues that require product domain knowledge according to defined SLA - Analyze problems and issues which occur in SimCorp Dimension at existing clients independently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
• Resolve client service requests (ad-hoc reports, license renewals, file-copies...)
• Co-operate closely with SimCorp developers to combine business and technical know-how in analyzing client issues and requirements to provide optimal solutions both from a business and technical perspective
• Take part in validation and testing activities as needed
• Ensure high quality of all deliverables provided to the client
• Build and maintain Product knowledge base
• Maintain client installation information
• Provide feedback to Product Division and Global Standards on product quality and client needs
• Support implementing projects to improve existing client installations
• Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
• Identify and drive development new Service Offerings with focus on bringing optimal value to our clients
• Identify where clients can use new license modules & services
• Become trusted adviser of our clients around the world

Candidate profile:

• Mandatory: Experience with operating standard applications, preferable in the financial sector, troubleshooting, resolving issues and/or being an SME for application usage
• Desirable: Experience in working in a larger IT department or operational Team or Application support on L2
• Mandatory: Technical skills, Examples: PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language
• Desirable: Knowledge of Cloud operations (AWS, Azure) is a plus
• Desirable: Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
• Desirable: Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
• Desirable: Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background
• Mandatory: Fluency in English

Soft Skills:

• Strong analytical skills
• Strong interpersonal skills and a self-assured approach
• Excellent communication and presentation skills including listening skills
• Proactive nature and a natural drive for problem solving
• Enthusiastic, committed and result-oriented

The expectations to Service Delivery Consultant skills are centered around an agile mindset of working in teams. Business knowledge requirements vary across Testing but are general overall within the different industries. In SimCorp we are focused on skills related to upgrade testing and a mindset in automation.

Benefits Competitive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an excellent work & life balance: flexible work hours, a hybrid workplace model. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on mastering your skills as well as contributing to the company development. There is never just only one route - we practice an individual approach to professional development to support the direction you want to take.