Lead Testing Services Consultant

Lead Testing Services Consultant

For over 50 years, we have worked closely with investment and asset managers to become the world s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an equal opportunity employer.

We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Service Delivery Consultants are skilled professionals who form part of our Professional Services team working within Customer Services and based within the Market Units

The main purpose of the role is to contribute to the successful support and maintenance of SimCorp clients and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. Service Delivery Consultants may instructor coach Service Delivery Associates.

• Analyze problems and issues which occur in SimCorp Dimension at existing clients independently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
• Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective
• Advise and service our clients with some assistance by experts by providing solutions related to the usage of SimCorp Dimension with regard to business-related, technical or legal requirements to ensure that the clients use SimCorp Dimension in an optimal, future- oriented way
• Provide convincing and effective solutions with some assistance by experts, always considering maintenance efficiency and revenue to support SimCorps business goals
• Establish and maintain a network of direct contacts within the clients organisation to foster a close-cooperation and a mutually beneficial partnership long-term
• Deliver consultancy and support onsite at the client covering various topics to provide ad- hoc answers and solutions
• Implement additional functionality in SimCorp Dimension with some assistance by experts mainly for existing customers for instance by working in implementation projects covering various topics to fulfil our clients demand for additional, value-adding functionality
• Plan and conduct the technical or non-technical part of software upgrades for SimCorp Dimension and support release tests while being coached to ensure a smooth transition to the latest version of SimCorp Dimension

• Identify additional services/products which would improve the client s operations and address these to the Operational Account Manager or Account Manager to create starting points for offering value-adding services and solutions to the client
• Assess customer requirements regarding system enhancements and address these to product management to ensure that product management is always aware of future market requirements

Co-operate closely with other professionals within SimCorp on a local level by way of specialist roles (such as membership in domain teams or local professional committees) to share knowledge and ensure efficient solutions for the clients

• Contribute to knowledge transfer by conducting training or ad-hoc coaching to ensure the clients use the software in an optimal way.

• Degree/masters within Computer Science, Engineering, Finance, Economics, Physics, Maths
• At least upper-intermediate English
• Knowledge of software upgrade and implementation project processes, Software Testing Life Cycle, incident management, standard test deliverables
• Basic Knowledge in Finance - Investment Instruments (Bonds, Equities)
• Basic Project Management Skills
• Have 3+ year experience in testing role working on complex systems ideally within a financial domain
• Previous experience in test automation is required
• A relevant software testing qualification/s e.g. ISTQB (or equivalent) is a plus
• Unsupervised design, development and implementation of test automation scripts is a plus.
• Familiar with SQL able to write basic scripts to manipulate data
• Strong knowledge of MS Office Applications
• Ability to work independently as well as in a cross-functional team
• Understanding of the Agile practices and frameworks
• Experience and knowledge of SimCorp Dimension is an advantage, but not a prerequisite

The expectations to Service Delivery Consultant skills are centred around an agile mindset of working in teams. Business knowledge requirements vary across Testing but are general overall within the different industries. In SimCorp we are focused on skills related to upgrade testing and a mindset in automation.

Benefits Competitive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an excellent work & life balance: flexible work hours, a hybrid workplace model. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on mastering your skills as well as contributing to the company development. There is never just only one route - we practice an individual approach to professional development to support the direction you want to take.