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Customer Success Analyst
SIMBA TECHNOLOGY
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Shift timings - 5.30 pm to 2.30 am
Work mode - Work from office (Hyderabad location)
Responsibilities
- Proactively work with our Renewals Managers to renew customer s software maintenance agreements and subscriptions.
- Create renewal offers/quotes based on contract information, customer usage, and company direction.
- Deliver renewal offers/quotes on time to appropriate customer contacts.
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
- Negotiate contract terms and pricing with guidance from relevant internal departments and management.
- Process renewal orders.
- Maintain and update account information in CRM.
- Update customer health information when applicable based on negotiation and discussions with the customer.
- Refer potential opportunities for expansion to our Sales team.
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Competencies
- To perform the job successfully, an individual should demonstrate the following competencies:
- Drive Discipline - ability to focus and work hard to achieve the right results.
- Customer Focus - Enthusiastic about making clients successful.
- Integrity - high ethical standards and doing the right thing even when others aren t looking.
- Mental agility - a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
- Detail-orientation - be thorough and consistently deliver high-quality work.
- Proactively work with our Renewals Managers to renew customer s software maintenance agreements and subscriptions
- Create renewal offers/quotes based on contract information, customer usage, and company direction
- Deliver renewal offers/quotes on time to appropriate customer contacts
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Process renewal orders
- Maintain and update account information in CRM.
- Update customer health information when applicable based on negotiation and discussions with the customer.
- Refer potential opportunities for expansion to our Sales team.
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Qualifications
2 to 4 years experience in Renewals Management or Account Management in the software industry
- Knowledge of CRM systems, preferably Salesforce: The Customer Company
- Knowledge and experience reviewing and com
Employment Type: Full Time, Permanent
Functional Areas: Sales
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What SIMBA TECHNOLOGY employees are saying about work life
based on 4 employees
Flexible timing
Rotational Shift
No travel
SIMBA TECHNOLOGY Benefits
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