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Customer Success Analyst
insightsoftware
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Shift timings - 5.30 pm to 2.30 am
Work mode - Work from office (Hyderabad location)
Responsibilities
- Proactively work with our Renewals Managers to renew customer s software maintenance agreements and subscriptions.
- Create renewal offers/quotes based on contract information, customer usage, and company direction.
- Deliver renewal offers/quotes on time to appropriate customer contacts.
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
- Negotiate contract terms and pricing with guidance from relevant internal departments and management.
- Process renewal orders.
- Maintain and update account information in CRM.
- Update customer health information when applicable based on negotiation and discussions with the customer.
- Refer potential opportunities for expansion to our Sales team.
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Competencies
- To perform the job successfully, an individual should demonstrate the following competencies:
- Drive Discipline - ability to focus and work hard to achieve the right results.
- Customer Focus - Enthusiastic about making clients successful.
- Integrity - high ethical standards and doing the right thing even when others aren t looking.
- Mental agility - a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
- Detail-orientation - be thorough and consistently deliver high-quality work.
- Proactively work with our Renewals Managers to renew customer s software maintenance agreements and subscriptions
- Create renewal offers/quotes based on contract information, customer usage, and company direction
- Deliver renewal offers/quotes on time to appropriate customer contacts
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Process renewal orders
- Maintain and update account information in CRM.
- Update customer health information when applicable based on negotiation and discussions with the customer.
- Refer potential opportunities for expansion to our Sales team.
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Qualifications
2 to 4 years experience in Renewals Management or Account Management in the software industry
- Knowledge of CRM systems, preferably Salesforce: The Customer Company
- Knowledge and experience reviewing and com
Employment Type: Full Time, Permanent
Functional Areas: Sales
Read full job descriptionPrepare for Customer Success Analyst roles with real interview advice
People are getting interviews at insightsoftware through
People are getting interviews through
(based on 14 insightsoftware interviews)
Job Portal
Campus Placement
Company Website
43%
14%
14%
29% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at insightsoftware are saying
Rating based on 1 Customer Success Analyst
review
Anonymous · Sales Support & Operations
in Hyderabad
Likes
Nothing as it's pointless putting your energy in this job
Dislikes
Management doesn't care about employees
Read 1 reviewCustomer Success Analyst salary at insightsoftware
reported by
8
employees
with 4-7
years exp.
₹10
L/yr - ₹12.5
L/yr
54%
more
than the average Customer Success Analyst Salary in India
View more details
What insightsoftware employees are saying about work life
based on 83 employees
Flexible timing
Monday to Friday
No travel
Day Shift
insightsoftware Benefits
Submitted by Company
Cafeteria 
Work From Home Free Food Soft Skill Training Health Insurance Job Training
Submitted by Employees
View more benefits 
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