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Sr.Process Associate - Opportunity To Cash
2-7 years
Bangalore / Bengaluru
1 vacancy
Sr.Process Associate - Opportunity To Cash
Siemens
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- We are currently looking for Order Management/Specialist tojoin our india/international order management / logistics Centre in one of ourDivisions (B2B model).
- The successful candidate will be primarily responsible forcustomer order processing (products and systems), some logistics activities andtaking part in shaping of a customer service model.
- Processing sales orders in the system based on the input fromcustomers and salesmen.
- Creation of WBS and closure activities.
- ICC Billing clarification of billing query.
- Organization of deliveries and material flow within thecompany in line with relevant regulations.
- Cooperation with suppliers, shipping companies and customsagencies.
- Monitoring deliverytimetables.
- Controlling circulation of documents, verifying theircorrectness and monitoring shipping documents.
- Actively proposing process optimizations.
- Act as a stakeholder/Siemens representative whencommunicating with customer.
- Delivery of order handling servicesto 2 or more country/business lines (role 80% operational).
- Managing returns and escalations.
- Contacts with customers via email/phone.
- Efficient training of team members including new joiners.
- Supporting Logistics Specialists in exceptions handlingprocess.
- GS: End-to-end process - from order till invoice/cashcollection.
- A university degree.
- Around 2years of experience in order processing, logistics, customer service (gainedpreferably in the technical sector, SSC/BPO).
- Knowledgeof ERP software (preferably SAP) and/or educational background in logistics.
- Ability towork in a team.
- Goodcommunication and customer service skills.
- Open-mindednessand constructive attitude to performed tasks.
- Willingnessto work for extended hours on weekdays/ weekends during month end / quarter endclose.
Employment Type: Full Time, Permanent
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Rating based on 26 Process Associate
reviews
Anonymous · Finance
in Bengaluru
I enjoy the challenge of solving complex problems as well as the sense of accomplishment that comes with finding a solution
Unfair pay
Read 26 reviewsProcess Associate salary at Siemens
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Siemens Benefits
Diversity and Inclusion Hybrid Work Model Work Flexibility Gender Equity 
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