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Order Management Professional
Siemens
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Your primary focus will be on providing customer commitment, verifying shipping addresses, processing order bookings, confirming pricing, monitoring order status, and effectively communicating with both customers and management.
This is your role. What part will you play?
1. Manage the end-to-end order fulfillment process, from order receipt to final delivery, ensuring adherence to customer commitments and company policies.
2. Review customer orders for accuracy and completeness, verifying shipping addresses and resolving any discrepancies or issues.
3. Enter and process orders in the companys order management system, ensuring accurate order booking and pricing confirmation.
4. Coordinate with various internal teams, such as sales ,NPI, procurement and Production, to ensure the availability and timely shipment of products.
5. Proactively communicate with customers regarding order status, updates, and any potential delays or issues, providing exceptional customer service.
6. Collaborate with the sales team to address customer inquiries, resolve complaints, and provide necessary information or documentation.
7. Monitor order progress and track shipments to ensure on-time delivery, promptly addressing any potential delivery issues or delays.
8. Maintain accurate and up-to-date order records and documentation, including order confirmations, invoices, and shipping details.
9. Analyze and resolve order-related problems, such as pricing discrepancies, inventory shortages, or shipping errors, in a timely manner.
10. Generate regular reports on order status, fulfillment metrics, and customer satisfaction to management, highlighting any areas for improvement.
11. Stay updated on product knowledge, pricing, and promotions to provide accurate information to customers and sales teams.
Use your skills to move the world forward.
You should be a graduate/post graduate degree in logistics, supply chain management or Engineering in Electronics and Communication or electrical with 4 + years of experience.
Hands on experience with SAP PP/MM Module and databases is mandatory.
Strong understanding of order management processes and best practices, including order booking, pricing, shipment tracking, and customer communication.
Excellent written and verbal communication skills, with the ability to effectively interact with customers, sales teams, and internal stakeholders.
Exceptional attention to detail, accuracy, and organizational skills to manage multiple orders simultaneously.
Strong problem-solving abilities, with a proactive and solution-oriented mindset.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced and dynamic environment.
Outstanding customer service skills, with a focus on building positive relationships and ensuring customer satisfaction.
Strong analytical skills to analyze order data, identify trends, and provide actionable insights to management.
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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People are getting interviews at Siemens through
People are getting interviews through
(based on 246 Siemens interviews)
Job Portal
Campus Placement
Referral
Company Website
Recruitment Consultant
Walkin
28%
18%
15%
15%
5%
4%
15% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Siemens are saying
Order Manager salary at Siemens
reported by
2
employees
with 1-2
years exp.
₹7
L/yr - ₹9
L/yr
35%
more
than the average Order Manager Salary in India
View more details
What Siemens employees are saying about work life
based on 4.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Diversity and Inclusion Hybrid Work Model Work Flexibility Gender Equity
Submitted by Employees
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Siemens Mumbai Office Locations
Mumbai Office
Headquarter
130, Pandurang Budhkar Marg,
Worli
Mumbai
400018
400018
Mumbai Office
Headquarter
Siemens, 27, Pearl Bapat, Senapati Bapat Marg, Dadar West
Mumbai
Maharashtra 400028
Maharashtra 400028
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