Digitalization Application Support & Services Professional

Lead and participate actively in implementation, demonstration & after sales service support for Digitalization product portfolio in the various Industries.

Technical guidance & win-win alignment between business requirements and use cases.

Plan and execute the activities of configuration per design requirement, conduct conference room pilots, Demos, POC and resolve any queries related to requirements and solution design - to bring a pursuit to closure.

Provide after sales services to the customers for Siemens Digitalization portfolio. Service includes pre sales demonstration, site survey, installation supervision, commissioning, troubleshooting, repairs and technical resolution over telephone/ e mail.

Effective closure of service cases and acquisition of Service Business are the key responsibilities.

In addition the candidate will also need to coordinate the service logistic activities along with sales team/service team/channel partners and end customer.

Support proposal development by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.

Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality service, value-additions for customers (innovation, growth, profit)

Must participate in the full life cycle of the solution delivery.

Plan, coach, and support regional sales teams on technical enablement and value discovery and assessment method.

Should be willing to travel across India. Must have strong communication, presentation, and CRM skills.

Skills and Competencies (required):

Industrial Software/Embedded/Application Architect Tech experience, in particular with IT/OT integration - Advance

Handle executive level customer interactions - Advance

Innovation process, New ideas / requirements from customer interactions - Basic

Understanding customer requirements, develop exesting & create new concepts - Advance

Experience

3+ years of experience in the Industry, minimum 2+ years of experience in the Industrial Internet of Things area.

Techno-functional expert in software product, microservices, cloud enablement, platform implementation, systems integration.

Experience in Software Products & Platform implementation is desired. Track record of delivering large scale transformations internally or as a service provider is huge plus.

Knowledge on Cross-Platform Architect in the Industrial Internet of Things space who has worked on platforms like AWS, Azure IoT Hub, PTC Thing works, MindSphere, either all or some of them.

Implementing Industry 4.0 solution, that is centered around Connected Products.

Knowledge on IoT Protocols (MQTT, AMQP, CoAP); OT Protocols (not limited to Modbus RTU, Modbus TCP, IEC 104), API and Web Service.

Ability to work in a rapidly changing environment where continuous innovation is desired.

Education

BE / B.tech in Information Technology, Electrical/Electronics, Instrumentation or Automation Engineering, Process engineering or comparable.

Strong interest in IT Technologies, Manufacturing, IoT, and Industry 4.0 themes.