Senior Site Reliability Engineer (SRE) Lead

In everchanging SaaS landscape there are a few persistent items that contribute to developing quality solutions with speed. Namely, ensuing operational activities are treated as software development enhancements, manual tasks are remediated though automation, risk reduction though compartmentalization of services/code and consumption of readily available provider services. Product/development teams require an accountable partner to advance on these topics, The SRE (Site Reliability Engineering) team will be this partner.

The SRE team will support the Siemens Xcelerator platform and will be responsible for identifying, managing, improving, and reporting on availability, resiliency, reliability, and stability efficiencies. This includes providing technical guidance and leadership to drive solutions, create enhance processes that deliver excellence. A strong relationship with the various product teams of the Xcelerator platform is necessary to support core objectives. This roles success will be defined by product teams meeting their SLO s with healthy product adoption and operational excellence.

This position will be responsible to support technology and cluture though an enterprise ecosystem to ensure developers and products exceed product SLO s (Service level Objectives) and clearly, without dispute, benefit from every interaction with the SRE team.

Responsibilities

• Incident Management, Game Day coordination,
• Create and drive Metric/observability solutions and reviews
• Support production readiness reviews
• Cross division role model to advance the SRE practice in Siemens
• Complete technological control over methods of automation, codifying optional activities, microservice architecture, platform engineering to ensure changes, updates or technical advancements are in place for a product
• Ensure the team can provide the design, deployment, automation, and scripting solutions to drive new capabilities, visibility, and efficiency
• Simplify highly complex ideas, architectures and concepts to encourage achievable adoption
• Collaborate with other technical platforms and partners to engineer automated and integrated solutions between tools, services, teams that increase availability, reliability, and performance
• Own and ensure the internal and external SLA s meet and exceed expectations
• Be part of maintaining a 24x7, global, highly available SaaS environment
• Participate in an on-call rotation that supports our production infrastructure
• Troubleshoot production availability incidents that often span across multiple teams and services
• Ensure the SRE team can coordinate production incident post-mortems, and contribute to solutions to prevent problem recurrence; with the goal of automated response to all non-exceptional service conditions
• Communicate to business and technical partners on incidents as they occur when they impact system performance or availability at a critical level

Required Knowledge/Skills, Education, and Experience

• Bachelor s Degree or equivalent experience;
• Proven experience as a Site Reliability Engineer or equivalent role;
• Experience working in a large organization though a SRE transformation where existing applications were adapted to contemporary targets
• Proven experience with automation via scripting API development
• Experience with software development in the cloud
• Experience with monitoring tools (Datadog, CloudWatch, CloudTrail, Cloudability, or equivalent tools)
• Proven e xperience with containerization, specifically Kubernetes
• Experience with Amazon Web Services (AWS) services and Terraform, CloudFormation, Ansible, or equivalent tools

Preferred Knowledge/Skills, Education, and Experience

• Desired certifications include: Datadog, Kubernetes, Security, AWS certification
• Understanding of ITIL
• Deep understanding of SRE and Incident management strategies
• Experience with issue/incident tracking tool (ServiceNOW, ServiceDesk, Jira or equivalent tools) and open source tools (Linux, Python, Git, Ansible)
• Experience on Enterprise IT environment with distributed environments
• Networking concepts, including firewalls, VPN, routing, load balancers, security and DNS
• Senior level system administration experience, including troubleshooting, support, mentorship/training, and oversight