Process Expert - Opportunity To Cash

Hello go-getter

We know that a business only thrives if our people are thriving. That s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You ll make an impact by:

• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platorm documentation (tooltips, welcome instructions, etc.).
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Learn complex concepts and communicate the information in a way that is engaging and understood by users.
• Gather customer feedback on documentation to improve usability.
• Act as an editor to ensure consistency in training documentation across [redacted]. Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.
• Develop comprehensive documentation that meets organizational standards.
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

You ll win us over by:

• Bachelor s degree in relevant technical field 5-6 years industry experience as an effective technical writer.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
• Firm understanding of the systems development life cycle (SDLC).
• Previous so f tware development experience.
• Certification through the Society for Technical Communicators Experience using XML tools to create documentation.