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Complaint Handling professional
Siemens Healthcare
posted 1d ago
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Flexible timing
Key skills for the job
Job Description
Areas of responsibility include:
- Leading the Complaint assessment board meeting to review, assess and report of incoming complaints.
- Leading/participating in the reporting decision meeting in case of potential adverse events
- Initiating and timely monitoring of Complaint investigations, information- or complaint part requests
- Review and evaluation of investigation results.
- Communication of complaint investigation results and closure of Complaints
- Coordination of complaint management and reporting activities according to legal, normative and internal requirements
- Provide information of reportable Adverse Events to Regional Reporting Unit
- Maintenance of Complaint File, Adverse Event and Field (Safety) Corrective Action records
- Maintenance of internal process documents
- Support or participation in internal and external audits
- Entry point of authority communication
- Reporting of authority communication to management and involved parties
Qualification and experience:
- Technical diploma
- Knowledge of the relevant complaint and vigilance related processes in foreign markets like Europe, USA, China etc.
- At least 2 years of professional experience in the field for medical devices.
- Intercultural experiences especially working in a global multi-site team across countries
- Structured, reliable and goal-oriented way of working.
Employment Type: Full Time, Permanent
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Professional salary at Siemens Healthcare
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L/yr
20%
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What Siemens Healthcare employees are saying about work life
based on 256 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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