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42 Siemens Healthcare Jobs

Quality Professional - Complaint Handling

3-7 years

Bangalore / Bengaluru

1 vacancy

Quality Professional - Complaint Handling

Siemens Healthcare

posted 17d ago

Job Description

Position: Quality Professional - Complaint Handling
Responsibilities
Processing customer complaints related to software medical devices according to internal quality requirements, legal requirements and international standards.
Conduct a systematic analysis of complaints and collaborate with cross-functional teams to investigate and resolve them.
Assess complaints to determine reportability to global regulatory authorities (e.g., FDA, EU MDR).
Monitor complaint trends and provide insights for product improvement and safety related field actions.
Provide support for risk management related to customer complaints, particularly those involving (potential) safety issues.
Monitoring and reporting of complaint handling KPIs to management.
Maintain accurate complaint records and perform service ticket screening.
Support audits/inspections as needed.
Support and implementation of process improvements as needed.

Required Knowledge/Skills, Education, and Experience
Bachelor s degree in engineering, Life Sciences, or related field.
3-7 years of overall experience in complaint handling, quality management in medical devices. Experience in SaMD is preferred.
Expertise in Complaint handling, Complaint Investigation, Medical Device Reporting, Post Market Surveillance
Advanced system knowledge in clinical environment as well as clinical workflows and healthcare related IT standards (e.g. DICOM, HL7, IHE is preferred)
Strong analytical skills with knowledge of global regulatory reporting requirements (e.g., FDA, EU MDR).
Excellent communication skills and attention to detail.
Ability to work in an international team environment.
Excellent written and verbal communication skills
Fluent in English (written and spoken).

Employment Type: Full Time, Permanent

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What people at Siemens Healthcare are saying

Quality Professional salary at Siemens Healthcare

reported by 5 employees with 4-9 years exp.
₹6.2 L/yr - ₹15 L/yr
8% less than the average Quality Professional Salary in India
View more details

What Siemens Healthcare employees are saying about work life

based on 268 employees
86%
83%
44%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Siemens Healthcare Benefits

Cafeteria
Health Insurance
Work From Home
Job Training
Soft Skill Training
Gymnasium +6 more
View more benefits

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