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82 Siemens Energy Jobs

Service Manager iPaaS

5-7 years

Pune

1 vacancy

Service Manager iPaaS

Siemens Energy

posted 2mon ago

Job Description

A Snapshot of Your Day
The role involves leading the service department, managing staff, establishing service standards, and ensuring efficient service delivery. Key tasks include monitoring performance, resolving customer issues, collaborating with other departments, and preparing reports. Additional responsibilities include staying updated on industry trends, implementing change management strategies, ensuring compliance, and working with the eQube team on various projects and RBAC policies
How You ll Make an Impact
  • Lead and manage the service department, including staffing, training, and performance management of service personnel.
  • Establish and oversee service standards and procedures to ensure consistent and efficient service delivery.
  • Monitor and evaluate the service team s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
  • Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
  • Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
  • Hiring, training and mentoring service staff, fostering a high-performance culture.
  • Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
  • Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
  • Create and deliver regular reports to senior management regarding service performance, significant measurements, and initiatives for improvement.
  • Stay updated on industry trends, standard methodologies, and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.
  • Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
  • Change management: Plan and implement change management strategies for IT services.
  • Security and compliance: Ensure that IT services align with all applicable laws, rules, and corporate guidelines.
  • You will be working with eQube team for any changes needed in MI, BI, Recentering project, License procurement & implementation, Database services, eQube server patching services
  • You will be responsible for implementing RBAC policies for different roles and environments in eQube.
What You Bring
  • A bachelor s or master s degree in engineering with Computer Science/IT or equivalent
  • 5+ years of experience in service management or a related role, with knowledge of service management principles, processes, and standard methodologies
  • Demonstrated success in customer service, handling complaints & budget management.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal partners.
  • Diligent with a high level of accuracy in data analysis and reporting.
  • Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
  • A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.
  • Should have experience with Data Integration, iPaaS preferably with EQUBE or relevant platforms.
  • Good to have experience into Enterprise Integration, SOA, & Business to Business (B2B).
  • Key expertise in providing Integration modernization and recommendation of leading iPaaS products (eQube, web Methods, SnapLogic)
  • Good to have knowledge on PLM Team Center systems like PLM 360, CPD, COMOS etc
Who is Siemens Energy
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 98,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment.
Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https: / / www.siemens-energy.com / employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
  • Employees are eligible for Remote Working arrangements up to 2 days per week.
  • All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
  • Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. - As a part of CTC, tax saving measure
  • Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.

Employment Type: Full Time, Permanent

Functional Areas: Sales

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People are getting interviews at Siemens Energy through

(based on 47 Siemens Energy interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
24%
19%
15%
13%
4%
2%
23% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Siemens Energy are saying

3.0
 Rating based on 1 Service Manager review

Likes

Only thing you will like that people know company Siemens , rest nothing

Dislikes

No work life balance , All manager are permanent & will let you grow or move up in positions . If you want to learn new , they will first drag you down If you show ambition , then its very bad No job Security

Read 1 review

Service Manager salary at Siemens Energy

reported by 4 employees with 7-10 years exp.
₹18.5 L/yr - ₹23.3 L/yr
163% more than the average Service Manager Salary in India
View more details

What Siemens Energy employees are saying about work life

based on 607 employees
81%
70%
44%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Siemens Energy Benefits

Health Insurance
Job Training
Work From Home
Cafeteria
Soft Skill Training
Team Outings +6 more
View more benefits

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