Voice Engineer

Must have key skills

Cisco CUCM, SBC, Zoom or Microsoft Teams, Contact center (Cisco UCCE or UCCX or Cloud Contact Center)

Roles and Responsibilities :

Design, maintain and support Voice over IP (VoIP) solutions using Cisco IP Telephony, H323 protocols, SIP, Zoom, SBC, Cloud Contact center and other related technologies.

Integrate VoIP systems with existing network infrastructure and third-party applications.

Configure SIP trunks, call routing, and dial plans to support business needs.

Manage user accounts, extensions, and system configurations in PBX and Contact center platforms.

Troubleshoot complex voice network issues including call failures, audio quality problems, and routing errors.

Work closely with cross-functional teams, including IT, network engineers, and vendors, to support VoIP initiatives and to identify root causes of issues and develop effective resolutions.

Develop documentation for troubleshooting procedures and knowledge sharing within the team.

Job Requirements :

• VoIP Technologies:
  Expertise in SIP, H.323, RTP, and other voice protocols.
• PBX Systems Contact center:
  Hands-on experience with PBX platforms such as Cisco, Zoom, Teams and Contact center platforms like (any one) UCCE, UCCX, NICE CXONE, Genesys.
• SBC

Hands on experience on voice gateways, SBC s

• Analytical Skills:
  Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
• Communication:
  Excellent verbal and written communication skills to interact with team members, vendors, and stakeholders.