Smartsheet Business Analyst

Job Description :-

As a Business Analyst, you will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. This role will build and drive high performing relationships with customers and other stakeholders within team to ensure high quality delivery of all aspects of solution development.

In an operational setting, you will be an integral part of the team responsible for:

• Solution design and review of all business process and system level changes as part of continual service improvement.
• Facilitate meetings with process owners and other stakeholders to gather business requirements
• Develop supporting materials to facilitate requirement building such as sample dashboards, and user journey maps
• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
• Work with onsite analyst to provide insight on business requirements and functional design

Qualifications

• 4+ years of relevant experience as Business Analyst
• Proficient in use of formulas and functions in excel, Smartsheet
• Strong interpersonal skills and ability to help end users from cross functional teams to efficiently use the Smartsheet Application for their business needs
• Ability to work independently and manage multiple task assignments
• Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, WorkApps)
• Experience building solutions with Advanced Capabilities including Sheet Automations, Cross-sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc.
• Technical understanding of Control Center solutions; Experience building blueprints for multi-tier program configurations
• Strong oral and written communication skills, including presentation skills (LucidChart, MS PowerPoint)
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Nice-to-have:

• Smartsheet Certifications: Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder
• Experience building workflows using Connectors: Salesforce, Jira
• Experience building solutions with Smartsheet API (Bridge workflows a plus!)