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SHV Energy

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9 SHV Energy Jobs

Manager - Customer Experience Specialist @ Hyderabad

6-10 years

Hyderabad / Secunderabad

1 vacancy

Manager - Customer Experience Specialist @ Hyderabad

SHV Energy

posted 20d ago

Job Role Insights

Flexible timing

Job Description

Job Summary: We are seeking a passionate and dedicated Customer Experience Specialist to join our team. The ideal candidate will be responsible for enhancing the overall customer journey, ensuring that every interaction with our brand is positive and impactful.


Key Responsibilities:

  • Develop and implement customer experience strategies that align with company goals.
  • Map customer journeys and gain in depth customer understanding though qualitative research
  • Analyze customer feedback and data to identify areas for improvement.
  • Collaborate with cross-functional teams to enhance customer touchpoints.
  • Set-up CX metrics and surveys and report on customer satisfaction metrics.
  • Conduct regular training sessions for staff on best practices for embracing a customer centric culture in our company.
  • Stay updated with industry trends and best practices in customer experience

Qualifications:

  • MBA in Marketing, or a related field.
  • Exp: 6-10 years
  • Proven experience in a customer experience
  • Experience in B2B and B2B2C company
  • Strong analytical skills and the ability to interpret qualitative data.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in CRM software and other customer service tools.

Preferred Skills:

  • Experience Design • Interaction Design • Design Strategy • Design Thinking • Design Leadership
  • Knowledge of customer journey mapping and design thinking.
  • Certification in customer experience management (e.g., CCXP).

Employment Type: Full Time, Permanent

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What people at SHV Energy are saying

What SHV Energy employees are saying about work life

based on 234 employees
53%
45%
33%
97%
Flexible timing
Monday to Friday
Within country
Day Shift
View more insights

SHV Energy Benefits

Submitted by Company
Integrity
Trust
Curiosity
Inclusivity
Passion
Submitted by Employees
Health Insurance
Job Training
Work From Home
Free Food
Soft Skill Training
Free Transport +6 more
View more benefits

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