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18 ShopDeck Jobs
Seller Management Expert (SME)
1-4 years
Bangalore / Bengaluru
1 vacancy
Seller Management Expert (SME)
ShopDeck
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Shipment Assistance : Track shipments, address delivery inquiries, and resolve any issues related to deliveries.
- Issue Resolution : Investigate and resolve issues like missing or damaged packages, transit delays, and delivery exceptions.
- Customer Support via Ticketing : Manage customer tickets through our system, ensuring timely and effective resolutions.
- Process Improvement : Analyze customer interactions and offer insights to improve internal processes and customer satisfaction.
- Collaboration : Work closely with internal teams to maintain and improve client accounts, ensuring high standards of service.
Ideal Candidate:
- Excellent Communication Skills : Strong verbal and written skills for clear customer interactions.
- Customer-Centric : Deep understanding of customer needs and ability to resolve issues swiftly in a fast-paced environment.
- Problem-Solving : Ability to analyze complex issues, identify root causes, and provide effective solutions.
- Time Management : Organized with the ability to prioritize and manage multiple tasks.
- Flexibility : Willingness to adapt to a flexible work schedule, including weekends and holidays when necessary.
- CRM Experience : Familiarity with CRM software (e.g., Salesforce) is a plus.
What We Offer:
- Attractive Compensation : Competitive pay and benefits.
- Medical Coverage : Comprehensive health insurance for you and your loved ones.
- Growth Opportunities : Join a fast-growing company with unmatched opportunities to learn and progress in your career.
- Collaborative Culture : Work closely with senior leadership and be part of strategic decisions.
- Innovative Environment : Your ideas matter! Contribute to shaping our services and products
Employment Type: Full Time, Permanent
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What people at ShopDeck are saying
What ShopDeck employees are saying about work life
based on 27 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
ShopDeck Benefits
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