AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
ShopDeck Team. If you also belong to the team, you
can get access from
here
ShopDeck
Compare
All Filters
20 ShopDeck Jobs
Key Account Manager - Seller Experience
1-5 years
Bangalore / Bengaluru
1 vacancy
Key Account Manager - Seller Experience
ShopDeck
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Strategic Relationship Management
- Cultivate and nurture strong partnerships with your assigned accounts, positioning ShopDeck as their trusted ally.
- Conduct regular check-ins to proactively address concerns and keep communication flowing.
- Customer Success Excellence
- Achieve a ticket closure rate above 90% for your key accounts, ensuring we meet and exceed service expectations.
- Cross-Functional Collaboration
- Work hand-in-hand with internal teams to create a seamless customer experience, resolving issues swiftly and enhancing satisfaction.
- Coordinate efforts to meet targeted resolution times for client inquiries.
- Product Adoption
- Help brands navigate the e-commerce landscape, guiding them in maximizing their growth on our platform.
- Stay in the loop on product updates and share insights with clients to foster engagement.
- Reporting Documentation
- Accurately document client interactions in our CRM system, ensuring clarity and precision in all communications.
Who You Are:
- Experience: You have 1+ years of experience in an MNC, start-up, or reputable organization; previous e-commerce experience is a plus!
- Education: You hold a degree in Business, Marketing, or a related field; MBA candidates are especially welcome.
- Tech-Savvy: Familiarity with CRM tools (like Salesforce) and dashboards, plus the ability to communicate technical concepts clearly.
- Customer-Centric: You can anticipate customer needs, proactively tackle issues, and drive satisfaction.
- Relationship Builder: Excellent interpersonal and communication skills enable you to forge strong connections with stakeholders.
- Analytical Thinker: You possess strong analytical and problem-solving skills, turning data insights into actionable strategies.
- Team Player: You thrive in collaborative environments, working effectively with Marketing, Operations, Finance, and Design teams.
- Adaptable: You excel in dynamic, fast-paced settings and are ready for any challenge that comes your way.
- Time Manager: You know how to prioritize your workload and delegate tasks efficiently.
Employment Type: Full Time, Permanent
Read full job descriptionShopDeck Interview Questions & Tips
What people at ShopDeck are saying
Recently Viewed
Share an Interview