Back Office Administrator

Position Overview

The ideal candidate for the role is a flexible problem-solver who has superb communication skills and a detail-oriented mind-set. This person should have experience thriving in an administrative role. Effective multitasking and a unique ability to handle the unexpected are essential qualifications for the position.

Key Responsibilities

Description

Grievance handling

Handle the grievances of the customer and offer advice to resolve them

Communication

Administrators need to be able to communicate effectively with others, both verbally and in writing. They may also need to be able to negotiate and listen well

Customer service

Administrators should keep the needs of customers and clients in mind at all times, and provide an excellent customer experience.

Inter personal skills

Administrators should have good interpersonal skills and be able to build strong relationships

Maintain a positive relationship

Maintain a positive relationship with the customers as well as the co-workers

After sales service

Following up with the customer after sales

Maintain business relation

Establish, develop and maintain the business relationship with the prospective customer in the assigned territory to generate new business for the organization.

Key Responsibilities

Description

Managing daily operations

Overseeing staff, ensuring compliance with policies, and maintaining records

Organizing and storing information:

Preparing, organizing, and storing information in paper and digital form

Maintaining office systems

Maintaining office equipment and office supplies, and ordering office supplies

Liaising with others

Liaising with suppliers and contractors, and liaising with staff in other departments

Problem solving skills

Address and solve the problem of the customers, and if any internal challenge occure also solve that.

Qualifications & Experience

Education

Any Bachelor degree

Industry Experience

3+ years of experience in back office admin

Technical Skills

• Strong understanding of Customer handling
• Proven experience in the same field
• Technology and software skills.

Soft Skills

• Excellent communication skills.
• Strong analytical, problem-solving
• Goal-oriented with a focus on achieving sales targets.