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TECHNICAL SUPPORT EXECUTIVE
0-2 years
Bangalore / Bengaluru
1 vacancy
TECHNICAL SUPPORT EXECUTIVE
Shifttocloud Software
posted 5mon ago
Job Role Insights
Flexible timing
Job Description
Shifttocloud Software India Pvt Ltd is looking for TECHNICAL SUPPORT EXECUTIVE to join our dynamic team and embark on a rewarding career journey
- Providing technical assistance and support, via phone, email, chat or in person
- Troubleshooting technical issues and providing guidance and solutions to resolve them
- Collaborating with other technical support staff or departments to resolve complex technical issues
- Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates
- Documenting technical support procedures and best practices for the knowledge base
- Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement
- Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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What people at Shifttocloud Software are saying
Technical Support Executive salary at Shifttocloud Software
reported by
1
employee
with 2
years exp.
₹1.9
L/yr - ₹2.5
L/yr
37%
less
than the average Technical Support Executive Salary in India
View more details
What Shifttocloud Software employees are saying about work life
based on 5 employees
Flexible timing
Monday to Saturday
No travel
Night Shift
Shifttocloud Software Benefits
View more benefits
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