Shift Manager

1. Operational Excellence:

• Ensure smooth day-to-day operations of the store, including chai preparation, food handling, cleanliness, and maintenance.
• Implement and enforce company policies and procedures to maintain high standards of quality, service, and safety.
• Monitor inventory levels, place orders, and manage stock rotation to minimize waste and ensure product availability.

2. Team Leadership and Development:

• Recruit, train, and motivate a team of baristas and support staff to deliver exceptional customer service and achieve sales targets.
• Provide ongoing coaching,performance feedback, and development opportunities to enhance team members' skills and foster career growth.
• Foster a positive and inclusive work culture that values diversity, teamwork, and mutual respect.

3. Customer Satisfaction:

• Lead by example in providing friendly, efficient, and personalized service to customers, ensuring a memorable chai experience.
• Proactively address customer inquiries, feedback, and complaints, resolving issues promptly and effectively to maintain customer satisfaction and loyalty.
• Identify opportunities to enhance the customer experience and implement initiatives to drive customer engagement and retention.

4. Sales and Financial Management:

• Monitor sales performance,analyze key metrics, and develop strategies to achieve revenue targets and maximize profitability.
• Control costs, manage expenses, and optimize resource utilization to achieve operational efficiency and financial success.
• Prepare and analyze financial reports, budgets, and forecasts, identifying areas for improvement and implementing corrective actions as needed.

Qualifications:

• Previous experience in a managerial role within the food service industry, preferably in a QSR or café environment.
• Strong leadership skills with the ability to inspire, motivate, and develop a diverse team.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Proven track record of achieving sales targets, driving operational excellence, and managing budgets.
• Knowledge of food safety and hygiene regulations, with a commitment to maintaining high standards of cleanliness and sanitation.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed.Role & responsibilities