Job Summary:
Supports software and hardware technologies in an engineering environment, develops, supports, and administers engineering processes and systems.
Key Responsibilities:
- Assist with the installation of software and resolve licensing/access control issues.
- Resolve helpdesk tickets and provide customer support with installations, training, and application support for assigned products.
- Support major systems changes and implementations of new hardware and software.
- Maintain a mid-level understanding and capability for support of Windows or UNIX operating systems interfaces.
- Participate in cross-functional reviews; collect and tabulate metrics; gather data using Six Sigma tools; schedule tracking systems and other process improvement tools.
- Take corrective actions based on problem reports and change requests to ensure high-quality software products.
- Interface with customers, suppliers, engineers, and other functions.
- Assist with the coordination of engineering systems development including planning, scheduling, ordering, and tracking.
- Participate in improvement projects.
- Participate in self- and team-audits and associated corrective actions.
- Perform other duties as required.
Key Competencies:
- Technical Expertise: Proficient in the use of CGT Windchill, CREO (casting/sheet metal). Aware of AutoCAD software, can read part drawings and create assemblies, drawings in CREO. Aware of GD&T and have good product knowledge.
- Stakeholder Interaction: Ability to interact with stakeholders, understand the scope of work, and deliver that work within the stated time.
- ASME Standards: Understanding of ASME Standards for drawings and maintaining good drawing RFT.
- Software Proficiency: Hands-on experience with Creo, AutoCAD, and Windchill.
- Alternator Product Knowledge: Understanding of alternator products and their applications.
Employment Type: Full Time, Permanent
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