Customer Care Manager - service

Role & responsibilities

Handling all escalated complaint

Monitoring CREs team for effective service reminder calls for paid services and giving appointments

Maintain 4 time register.

Handling JD customer.

Maintain CSI + Telephonic score.

Focus on customer retention.

Weekly basis all complaint summery maintain & root cause analysis do.

Weekly wise Due Vs Done report sends to Management.

Doing monthly audit of the customer care department.

Preferred candidate profile

• Proven working experience as a Customer Care Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industrys latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Perks and benefits

Share your updated resume on 8657442045.