Relationship Manager - Sales

To develop and maintain relationships with existing customers through digital meetings/ personal visits/ phone calls/ emails/ WhatsApp with the objective of increasing business volumes. Maintain a customer contact list and call customers on a daily basis after getting the same approved by seniors.
To gather information about each customer's fleet and determine when the undercarriage was replaced, as well as what spares they buy on a regular basis and of what make - to enable us to send a proposal and introduce our product lines to the company.
To visit the assigned territory/state once a month to meet with customers in person and build relationships with them in order to increase business volume.
To conduct an internet search for new customers in the mining, road construction, cement, iron ore extraction industries, as well as companies that hire out machineries, focusing on spare parts for excavators, bulldozers, wheel loaders, hydraulic rock breakers, motor graders, backhoe loaders, dump trucks, and hydraulic drilling.
To prepare sales quotations for enquiries received by you and your seniors, after confirming the stock availability on SAP.
To function as a single point of contact for customers in the territory/state that has been assigned to you.
To deliver professional and effective services to internal and external customers, in order to meet their expectations, especially in terms of service quality and timelines, as outlined in departmental SOPs.
After each sale, solicit customers feedback on the company's products and services.
To maintain customer retention and revival data for the allocated territory/state.
To maintain and update existing / new customer databases on C4C (cloud for customers) software program.
To keep a track on outstanding payments to be received from the customers.