Retail Executive

Job Description:

Obsessed with kicks? If you live, breathe and eat sneakers and find satisfaction in helping others settle on a pair then this job is for you. Its easy for you to start up conversations, adapt to different types of situations, and resolve issues with a smile. Your performance will be measured by your ability to achieve personal and productivity goals.

Specific responsibilities will include:

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
• Greets and receives customers in a welcoming manner.
• Responds to customers questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totaling purchases, processing cash, and store or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Requirements:

• Experience: 1+ years preferably in Retail/FMCG/F&B.
• Proficient in English(both Verbal and Writing).
• Good knowledge of Ms Excel.
• Proven work experience as an HR Manager.
• Demonstrable leadership abilities and teamwork.

Working Hours:

• 6 days a week - 8.5 Hour shifts
• Choose from a morning or afternoon shift

Skills and Qualifications:

• Listening
• Excellent customer service
• Meeting sales goals
• Selling to customer needs
• Product knowledge
• People skills
• Energy level
• Dependability
• General math skills
• Verbal communication
• Domain knowledge
• Self-starter

Education and Experience Requirements:

• BCom or other graduate degree
• Minimum 2-3 year of Retail experience.

Reports to: Store Manager