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IT Senior Service Delivery Lead
SGTC India
posted 3mon ago
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Job Description
- Manage daily support and maintenance of Varicent platform and conduct long-term improvement operations to ensure compatibility with evolving mission requirements; Offer best practices advice and recommendations to Managed services team around overall systems architecture and be the Subject Matter Expert.
- Manage the relationship between SaaS, System Integrators, Business, and various other stakeholders.
- Monitor performance and take corrective action where necessary and Continuously improve the customer experience by maturing operations through automation, self-service, and shift-left approaches.
- Plan, evaluate, and improve the efficiency of operation processes and procedures to enhance quality, efficiency.
- Track licensing, users, and usage levels to ensure continuous compliance with contractual agreements and efficient use of the service according to funded usage levels.
- Review system requirements, functional specifications and solutions for minor enhancements and critical break-fixes, Troubleshoot and resolve platform issues or find simple, creative workarounds.
- Identify opportunities to improve the systems process flow, performance, and technical efficiencies, including automation, shift-left opportunities, process improvements, and other cost saving opportunities.
- Prioritize multiple initiatives across multiple applications and technical stacks on a consistent basis to support changing priorities.
What you will need:
- Bachelors Degree or equivalent from an accredited university required; Bachelor s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred.
- At least 7 years of experience in the TMIC field, out of which 3-5 years of experience together in Varicent Incentive Compensation Management (ICM) platform is must.
- Knowledge of Calculations, tables and imports, views, portal Access, task manager, and presenter report and webforms.
- Experience in SAP Commission and working knowledge of SQL preferred.
- Minimum 3 years of experience leading the technical team and well versed with onshore/offshore model preferred.
Preferred:
- ITIL Foundations v4 certification preferred.
- Knowledge of and ability to drive IS methodologies such as ITIL, Software Development Lifecycle (SDLC) and Agile Development is preferred.
Employment Type: Full Time, Permanent
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