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25 SES Satellites Jobs
Manager, Operation Service Assurance
5-8 years
Chennai
1 vacancy
Manager, Operation Service Assurance
SES Satellites
posted 3hr ago
Job Role Insights
Key skills for the job
Job Description
ROLE DESCRIPTION SUMMARY
We are looking for a skilled Manager (Engineering Level3 Operations Team, India) to lead a dynamic and technical team responsible for the operations and troubleshooting of multi-orbit terminal and platform satcom infrastructure
As the L3 Operations Team, this group serves as the key escalation point for SES Network Operations Centers (NOCs) and works closely with L4 Engineering teams and other global stakeholders to resolve complex issues
The Manager will oversee shift teams, while optimizing operational processes and ensuring seamless service delivery
This role is ideal for someone who thrives in a collaborative environment, enjoys solving complex technical challenges, and is driven by continuous improvement
Primary Responsibilities / Key Result Areas
Lead, mentor, and manage shift teams, ensuring they are engaged and aligned with business goals
Foster accountability and continuous improvement, using data-driven insights to track team performance and outcomes
Create a collaborative environment where knowledge is shared, and team members are encouraged to grow professionally
Ensure the smooth day-to-day operations of satcom terminal and platform systems, troubleshooting issues as they arise and minimizing service disruptions
Act as the key escalation point for SES NOCs, ensuring that Level 3 issues are resolved in a timely and effective manner
Develop and implement process optimization initiatives that improve efficiency and customer satisfaction, contributing positively to the businesss performance
Maintain and refine Standard Operating Procedures (SOPs) to uphold high operational standards
Collaborate closely with L4 Engineering teams for escalations that require deeper technical expertise, ensuring seamless issue resolution
Work with external vendors such as Gilat, iDirect, Comtech, and HNS to ensure effective support and resolution of critical issues
Provide regular reports to senior management on team performance, operational metrics, and areas for improvement
Ensure efficient Incident Management by handling escalations from SES NOCs and resolving issues within agreed service-level agreements (SLAs)
Collaborate with L4 Engineering and vendors to support Problem Management, identifying root causes and implementing solutions to prevent recurring incidents
Oversee Service Transition by ensuring a smooth and risk-free deployment of services on VSAT platforms during the Order-to-Fulfillment (O2F) and Order-to-Assurance (O2A) phases comPETENCIES
Leadership: Proven ability to manage and inspire technical teams to achieve excellence
Problem-solving: Strong critical thinking skills and a proactive approach to identifying and resolving operational issues communication: Excellent communication and collaboration skills, with the ability to present complex ideas clearly and effectively
Agility: An agile mindset, comfortable with change, and able to drive team adaptability in a fast-paced environment
QUALIFICATIONS Experience Bachelors degree in Telecommunications Engineering, Electronics and Communication Engineering (ECE), Information and Communication Technology (ICT), or a related field
At least 10 years of professional experience, including some years in satellite communications or a related domain
Strong background in team management, with proven experience in leading high-performing technical teams
Experience with VSAT platforms such as Gilat, iDirect, Comtech, or HNS is a plus
Proven expertise in developing operational processes and Standard Operating Procedures (SOPs)
Experience in managing the service assurance of VSAT paltforms is advantageous
Knowledge of satellite communications infrastructure
Familiarity with service assurance platforms and related processes
Understanding network infrastructure and operations, including routers, switches, firewalls, and other network devices, is a plus
Fluent in English
Embark on a career with us, where diversity isn't just a buzzword it's our driving force
We are crafting a workplace mosaic that values every hue, background, and perspective
Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated
At SES we are committed to hiring inspiring individuals from all backgrounds
We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life
SES is an Equal Opportunity Employer and welcomes diversity!
For more information on SES, click here
Employment Type: Full Time, Permanent
Read full job description What people at SES Satellites are saying
SES Satellites Benefits
Submitted by Company
Experience satellite launches Fully paid family leave Fully paid annual leave Hybrid working model Mental & physical wellbeing
Submitted by Employees
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