Manager - Teacher Engagement - EduTech (2-5 yrs)

Mandatory Skills :

Relationship Manager, Teacher Management, Communication Skills, MS Office, Customer Satisfaction, Multi-Tasking, Project Management, Teaching

Additional Skills :

Problem Solving Skill, Customer Relationship Training

Job Description :

- Be accountable for the entire Relationship Manager of a growing business :

- Teacher Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.

- He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

- Make daily trackers for teacher operations team as well as manage daily in bound/outbound email flow.

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.

- Contributes to team effort by accomplishing related results as needed.

Additional Information :

Required Skills :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem-solving skills

- Multi-tasking

- Project management : Remarkable detail orientation for making accurate trackers

- Database management : Quick query response and resolution. Ability to analyse large amounts of data

Operations Experience :

- Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills

- Self-motivated

- Fast paced career path.

Primary Responsibilities :

- Train teachers on WhiteHat Jr. platform end to end and make them Go Live over platform

- Continuously engage with teachers to ensure high productivity

Reporting Team :

Reporting Designation : Manager - Teacher Engagement (Mgr.Teach.Eng)

Reporting Department : Teacher Engagement (DLVR. OPS. Teach Engmt.)

Required work experience :

Years of experience : 2 to 5

Role : Customer Engagement

Key Performance Indicators : Increase NPS and Reduce TAT

Required Competencies : Customer Handling / Problem Solving