Customer Support Role - IT (0-2 yrs)

RESPONSIBILITIES

- Listening to our B2B Customer's concerns and handling product related complaints or queries on TAT basis.

- Contribute ideas to resolve customer problems to improve productivity.

- Maintain and update customer documentation as needed.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Actively listen to the concerns with a Solution Oriented approach.

- Manage transactions over CRM.

KEY REQUIREMENTS :

- Must have 6 months - 3 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.

- Smart Freshers good with Communication skills can apply.

- Active Listener.

- Must be proficient in any of the above mentioned languages along with English.

- TAT oriented approach.

- Good working knowledge with Microsoft Excel or Microsoft Suite.

- Excellent communication and interpersonal skills.