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304 Servicenow Jobs in Hyderabad / Secunderabad

Deputy Director- Sustain / RTE

10-20 years

Hyderabad / Secunderabad

1 vacancy

Deputy Director- Sustain / RTE

PepsiCo

posted 23hr ago

Job Description

Overview

  • Develop and implement a comprehensive risk management strategy, identifying potential threats to application stability and performance, including cybersecurity risks, and outlining proactive mitigation strategies.
  • Oversee the creation and regular testing of disaster recovery plans to ensure rapid restoration of services in the event of major incidents or disasters, minimizing downtime and data loss.Responsibilities
  • Develop and implement a comprehensive risk management strategy, identifying potential threats to application stability and performance, including cybersecurity risks, and outlining proactive mitigation strategies.
  • Oversee the creation and regular testing of disaster recovery plans to ensure rapid restoration of services in the event of major incidents or disasters, minimizing downtime and data loss.
  • Ensure compliance with relevant legal, regulatory, and security standards, including GDPR, HIPAA, or SOC 2, to protect user data and privacy across all sustain activities and release management processes.
  • Manage relationships with software vendors, cloud service providers, and other third-party entities, negotiating service level agreements (SLAs) that align with the application's uptime and performance goals which would be measured in minutes and hours.
  • Lead incident response efforts as Incident Commander during major outages, coordinating across teams to restore service swiftly.
  • Regularly review and manage the lifecycle of the technology stack, including software and hardware components, to ensure they are up-to-date, supported, and aligned with the application's long-term strategy.
  • Establish mechanisms to capture and analyse user feedback, integrating insights into sustain practices to enhance application usability, functionality, and satisfaction.
  • Foster an environment of innovation within the sustain team, encouraging the exploration and adoption of new technologies, methodologies, and practices to enhance application performance and reliability.
  • Act as a champion for the sustain practice within the organization, facilitating collaboration between development, operations, product management, and customer support teams to ensure a unified approach to application quality and reliability.
  • Oversee the budget for the sustain practice, including investments in technology, tools, and personnel. Conduct ROI analysis on sustain initiatives to ensure resources are allocated efficiently and effectively.
  • Lead change management efforts related to sustain practices, ensuring that changes are communicated effectively, implemented smoothly, and that the team and stakeholders are aligned with new processes and technologies.
  • Architect and lead the development of a comprehensive Sustain strategy and command centre for real-time monitoring and rapid incident response, ensuring the mobile application's high availability and reliability.
  • Spearhead the Build Release management process, optimizing deployment practices for speed, efficiency, and minimal user impact across a wide variety of app versions, hardware variety and geographic dispersion.
  • Mentor and guide a specialized team in Sustain practices, Service Now operations, and release management, promoting a culture of excellence and innovation.
  • Implement and refine incident and problem management frameworks to proactively identify, address, and prevent system disruptions.
  • Collaborate with development, operations, and product teams to align strategies, streamline workflows, and ensure cohesive release planning and execution.
  • Design scalable infrastructure solutions and observability tools to support application reliability and operational insights.
  • Employ Observability tools and ML techniques to proactively monitor for performance and reliability issues and address them before they become concerns.
  • Establish, monitor, and report on service-level objectives (SLOs) and key performance indicators (KPIs), using data-driven insights to drive continuous improvement.
  • Lead incident retrospectives and preventive strategy development to mitigate future risks and enhance system resilience.
  • Promote best practices in software development lifecycle management, emphasizing reliability, quality assurance, and efficient deployment.
  • Oversee capacity planning and resource allocation to accommodate application growth while maintaining peak performance.
  • Champion the adoption of emerging technologies and methodologies in Sustain, Service Now, and AI/ML to maintain a competitive edge.
  • Cultivate an environment of continuous learning, encouraging team development and the integration of industry-leading practices.Qualifications
  • Bachelors or masters degree in computer science, Engineering, or a related technical field.
  • A minimum of 10 years of experience in senior technical roles, with a significant focus on Sustain practices, command centre operations, and build release management.
  • Demonstrated expertise in developing and leading Sustain strategies for large-scale, critical mobile applications, with proficiency in Service Now and related technologies.
  • Strong foundation in software engineering principles, with hands-on experience in AI, ML, and Computer Vision technologies applied to mobile/web development.
  • Expertise in incident management, system monitoring, and performance tuning within high-availability environments.
  • Exceptional leadership skills, with a proven track record of managing specialized teams and fostering a culture of innovation and high performance.
  • Outstanding problem-solving abilities, with a strategic approach to identifying and implementing preventative solutions.

  • Employment Type: Full Time, Permanent

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    What people at PepsiCo are saying

    3.3
     Rating based on 9 Deputy Director reviews

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    Its a great place to work

    • Salary - Excellent
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    They are confined to only one location I.e. hyderabad

    Read 9 Deputy Director reviews

    Deputy Director salary at PepsiCo

    reported by 136 employees with 12-20 years exp.
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    ₹37 L/yr - ₹97 L/yr
    106% more than the average Deputy Director Salary in India
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