Staff Technical Program Manager

Team Role

The Platform organization includes teams working on the foundational technologies that underpin our product and all the other application products ServiceNow builds. Our Teams are using leading-edge technologies including AI and LLMs to create incredible new experiences while also maintaining and enhancing an unparalleled level of software and automations supporting our worldwide data centers and cloud operations. In this role, you will work with engineering teams and consultants who are working with early adopter customers to accelerate ServiceNow solutions and realize value by quickly improving the solution within real customer environments. These teams will help to boost adoption and drive future product innovation. Our group of Program Managers are right in the middle of everything so come join us for once in a lifetime experience with a world class PMO operating inside the Defining Software Company of the 21st Century.

What you get to do in this role:

• Work side-by side with Engineering, Product, and Quality Engineering teams on high-visibility, mission-critical programs, and drive them from original concept through final implementation.

• Operate with a high degree of autonomy to ensure teams, executing against delivery plans, release high-quality databases and related tooling/automations.

• Provide a proactive, strategic perspective on improvements to the business, SDLC, or internal tooling - including hands-on coaching of individual scrum teams.

• Help manage risks and dependencies and escalate impediments to meet program objectives.

• Provide transparent and forthright communications with all areas affected by your programs; simplify complex issues into a crisp, actionable status to a variety of audiences.

• Actively share knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.